Using the MER tool during troubleshooting

The Minimum Escalation Requirements (MER) tool collects McAfee VirusScan Enterprise, and other McAfee product, data from your computer. Using this data allows McAfee Technical Support to analyze and resolve your problem. This sections describes the MER tool and where to download it.

The WebMER tool can be downloaded using any of the following file formats:
The information collected by the WebMER tool includes:
To use the WebMER tool, you must: